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Frequently Asked Questions

SHIPPING & PAYMENT INFORMATION

When will my order ship?

Will I have to pay custom & import taxes & duties?

Where is my tracking number?

ORDER INFORMATION & CONCERNS

I need to change something on my order. How can I do that?

My order was cancelled, Why?

I received a damaged item, what do I do?

How long does it take to process my return?

WATCH SPECS & WARRANTY

What type of movement is used?

Are Carpe Omnia watches waterproof?

What is the glass made of?

Is there a warranty?